Who we are
Toastd Heating & Cooling Ltd (trading as toastd.) is the data controller for this website. Our address is Unit 3 Newtown Street, Cradley Heath, B64 5LD. You can reach us at [email protected] or on 07944 547200.
What we collect and why
When you ask for a quote, book a callback or use the fault code checker to request a repair, we ask for your postcode, mobile number and, if you want to give it, your first name and the best time to ring. We use these only to call you back, arrange a survey and send you a written price. That is a contract we are preparing at your request, and it is our legitimate interest as a trade business to answer enquiries.
If you message us on WhatsApp or ring us, we keep your number and what we talked about so we can do the job you asked about.
If you become a customer we keep your name, address, contact details, what we fitted and the paperwork that goes with it (Gas Safe certificates, warranty registrations, invoices). We have to keep some of this by law and for the length of your guarantee.
Who we share it with
Enquiries from the website are delivered to our inbox by EmailJS, an email relay service, which handles the message only to deliver it. If we fit a boiler for you we register the manufacturer warranty in your name with the manufacturer, and we notify Gas Safe of the installation as the law requires. We do not sell your details and we never pass them to marketing companies.
Cookies and analytics
The site works without any tracking cookies. It uses local storage on your device only to remember your cookie choice and whether you have seen the opening animation. If you choose "Accept all" on the cookie notice, we may load Google Analytics and the Meta pixel so we can see how the site is used and whether our ads work. If you choose "Essential only", none of those load. You can change your mind at any time from "Cookie settings" at the bottom of every page.
We may also use Cloudflare Web Analytics, which does not use cookies and does not identify you.
How long we keep it
Enquiries that do not become a job are deleted within 12 months. Customer records are kept for six years after the work, which is how long the law and our guarantee require. Gas safety records for landlords are kept for the period the regulations require.
Your rights
You can ask us for a copy of the information we hold about you, ask us to correct it, or ask us to delete it where we do not have to keep it. Email [email protected] and we will reply within a month. If you are not happy with how we have handled your information you can complain to the Information Commissioner's Office at ico.org.uk.
Changes
If we change this policy we will update the date at the top of this page.