Who you are dealing with
Toastd Heating & Cooling Ltd, trading as toastd., of Unit 3 Newtown Street, Cradley Heath, B64 5LD. VAT number 493687628. Gas Safe registered, number 926851. F-Gas registered. In these terms "we" and "us" means Toastd Heating & Cooling Ltd and "you" means the customer named on the quote.
Quotes and prices
Prices shown on this website are guide prices for a typical like-for-like combi boiler swap. They are not an offer. Your price is the written quote we give you after a free survey of your home, and it is valid for 30 days from the date on it.
The written quote lists everything included. Anything not listed, or anything we could not have reasonably known about at the survey (for example hidden pipework or asbestos), is extra and we will tell you the cost before we do it.
Booking, deposits and payment
The booking is confirmed when you accept the written quote. Any deposit, and when the balance is due, are set out on the quote. The boiler and materials remain ours until you have paid in full.
Cancelling
If you agreed the work at your home, by phone or online, you have 14 days from accepting the quote to cancel for any reason under the Consumer Contracts Regulations 2013. If you ask us to start within those 14 days and then cancel, you pay for the work done and materials ordered up to that point.
To cancel, ring us on 07944 547200, message us on WhatsApp or email [email protected].
Our work and your guarantee
All gas work is done by Gas Safe registered engineers and all air conditioning work by F-Gas registered engineers. You get a Gas Safe certificate for a new boiler and we register the manufacturer warranty in your name.
Our workmanship is guaranteed for 12 months from the date of installation. The boiler itself is covered by the manufacturer warranty on the quote, which usually needs an annual service by a Gas Safe engineer to stay valid. The guarantee does not cover damage caused by someone else working on the system, frozen pipes, sludge in an old system we were not asked to flush, or lack of servicing.
Your home
We need clear access to the boiler, pipework and flue on the day, somewhere to park nearby, and water, gas and electricity on. We use dust sheets and tidy up after ourselves. If we have to move furniture or lift flooring to reach pipework, we put it back but cannot promise it will be exactly as it was.
Offers
Halloween offer: £100 off any new boiler installation booked by 31 October 2026 and installed by 30 November 2026. One per household. Not valid with any other offer. Taken off your written quote.
Problems
If something is not right, ring us first and we will come back and put it right. If we cannot agree, you can use the Gas Safe Register complaints process for gas safety matters, and you keep your usual rights under the Consumer Rights Act 2015. These terms are governed by the law of England and Wales.